Privacy Statement
The controller as per the Egpytian Data Protection Law No. 151 of 2020 ("PDPL")) is:
Mercedes-Benz Egypt S.A.E ("We")
Bureau 175, 2nd floor, 90 South Road,
5th Settlement, New Cairo, Egypt.
P.O. Box 15/11835
Email: Customer.Support.MBEg@daimler.com
1. Data protection
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this Privacy Policy, we explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis. We will also refer you to Mercedes-Benz's Data Protection Policy:
Mercedes-Benz Data Protection Policy
Our Privacy Statement on the use of our websites and the Mercedes-Benz Group AG Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read the data protection provisions on the websites of those providers.
2. Collecting and processing your personal data
a. Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, we store your IP address and the name of your Internet service provider for seven days. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.
b. We only store other personal data if you provide this data, e.g. as part of a registration, contact form, chat, survey, price competition competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (see section 7).
c. You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing or personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.
3. Purposes of use
a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.
b. If you share additional information with us – for example, by filling out a registration form, contact form, chat, survey, contest entry or to execute a contract with you – we will use that information for the designated purposes, purposes of customer management and – if required – for purposes of processing and billing and business transactions within the required scope in each instance.
c. For more information about the data sharing between Mercedes-Benz Egypt S.A.E, Mercedes-Benz AG, Mercedes-Benz Mobility AG for the purpose of analysis and marketing please click here. This refers to activities on this specific Mercedes Benz website only in case you have granted consent for this purpose and data sharing with Mercedes-Benz AG and Mercedes- Benz Mobility AG.
d. In addition, we use personal data to the extent that we are legally obliged to do so (e.g., storage for the fulfilment of commercial or tax-related retention obligations, release in accordance with official or judicial orders, e.g. to a law enforcement authority).
4. Transfer of Personal Information to Third Parties; Social Plugins; Use of Service Providers
a. Our websites may also contain an offer of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).
b. When we use social plug-ins on our websites from social networks such as Facebook and Twitter, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.
If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in.
A social network cannot associate a visit to other Mercedes-Benz websites until you have activated an existing social plug-in.
When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy policies of that network.
The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d).
c. If you click on the link to an offer or activate a social plug-in, Personal data may reach providers in countries outside Egypt that, from the point of view of the Personal Data Protection Law No. 151 of 2020 may not guarantee an "adequate level of protection" for the processing of personal data in accordance with the Personal Data Protection Law No. 151 of 2020 standards . Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.
d. We also use qualified service providers (e.g., IT service providers, marketing agencies) to operate, optimize and secure our web-sites. We only pass on personal data to the latter insofar as this is necessary for the provision and use of the website and its functionalities, for the pursuit of legitimate interests, to comply with legal obligations, or insofar as you have consented there to (see section 7). You will find more information regarding recipients of personal data in our consent management system here
For more information about the data sharing between Mercedes-Benz Egypt S.A.E, Mercedes-Benz AG, Mercedes-Benz Mobility AG for the purpose of analysis and marketing please click here.
This refers to activities on this specific Mercedes Benz website only in case you have granted consent for this purpose and data sharing with Mercedes-Benz AG and Mercedes-Benz Mobility AG.
5. Cookies
a. Cookies may be used when you are visiting our websites. technically, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies.
b. Cookies are small files that are stored on your desktop, notebook or mobile device while you visit a website. Cookies make it possible, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings, offer you certain functions (e.g. online shop, vehicle configurator) or recognize your usage-based interests. Cookies may also contain personal data.
c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not technically required in our Consent Management System. You will find further information and decision-making options here
d. The use of cookies also depends on the settings of the web browser you are using (e.g., Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox). Most web browsers are preset to automatically accept certain types of cookies; however, you can usually change this setting. You can delete stored cookies at any time. Web/DOM storage and local shared objects can be deleted separately. You can find out how this works in the browser or de-vice you are using in the manual of the learner.
e. The consent to, and rejection or deletion of, cookies are tied to the device and also to the respective web browser you use. If you use multiple devices or web browsers, you can make decisions or settings differently.
f. If you decide against the use of cookies or delete them, you may not have access to all functions of our websites or individual functions may be limited.
6. Security
We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by authorized individuals. We are continuously improving our security measures in line with technological advancements.
7. Legal Foundations for Processing
a. If you have given us your consent to process your personal information, then that is the legal foundation for processing it (the Personal Data Protection Law No. 151 of 2020 (“PDPL”)).
b. Article. 6, , clause No.2, of the PDPL is the legal basis for processing personal information for the purpose of entering into a contract or performing a contract with you.
c. If processing your personal information is required to fulfill our legal obligations (e.g. data retention), we are authorized to do so by Article. 6, clause No.3, of the PDPL.
d. Furthermore, we process personal information for purposes of protecting our legitimate interests as well as the interests of third parties in accordance with Article. 6, , clause No. 4 of the PDPL. Examples of such legitimate interests include maintaining the functionality of our IT systems as well as the (direct) marketing of our products and services (to the extent not covered by your consent) and those of third parties and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information.
8. Deleting your personal data
Your IP address and the name of your Internet service provider, which we store for security reasons, are deleted after seven days. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary by the legislation, regulations or other legal provisions to which we are subject in the PDPL or by legal provisions in third-party countries if these have an appropriate level of data protection. Should it not be possible to delete data in individual cases, the relevant personal data are flagged to restrict their further processing.
9. Rights of the Data Subject
a. As a data subject affected by data processing, you have the right to information
(Article 2 clause No.1 of the PDPL), Correction (Article 2 clause No. 3 of the PDPL), Deletion (Article 2 clause No. 3 of the PDPL), Restricted processing (Article 2 clause No. 6) and Data Transferability (Article 2 clause No. 4).
b. If you have consented to the processing of your personal information by us, you have the right to revoke your consent at any time. Your revocation does not affect the legality of the processing of your personal information that took place before your consent was revoked. It also has no effect on the continued processing of the information on another legal basis, such as to fulfill legal obligations (see section titled "Legal Foundation of Processing").
c. Right to object
For reasons relating to your particular situation, you have the right to file an objection at any time to the processing of personal data pertaining to you that is collected under Article 6 Clause clause No.2 of the PDPL or a)Article 6 clause No 4 of the PDPL. If you file an objection, we will continue to process your personal data only if we can document mandatory, legitimate reasons that outweigh your interests, rights and freedoms, or if processing is for the assertion, exercise or defense of legal claims. To the extent we use your personal data for direct marketing based on legitimate interests, you have the right to object at any time without giving reasons.
d. We ask you to address your claims or declarations to the following contact address if possible:
Customer.Support.MBEg@mercedes-benz.com
e. If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority.
10. Newsletter
If you subscribe to a newsletter offered on our website, the information provided during registration for the newsletter will be used solely for the purpose of mailing the newsletter unless you consent to its use for additional purposes. You may cancel the subscription at any time by using the option to unsubscribe contained in the newsletter.
11. Mercedes-Benz Group AG's Central Registration Service
With the Central Registration Service offered by Mercedes-Benz Group AG, you can sign up for every website and application belonging to the Mercedes-Benz Group and its brands that are connected to the service. The applicable terms of use contain specific data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications.
12. Data transmission to recipients outside Egypt
a. When using service providers (see section 4. d.) and passing on data to third parties based on you consent (see section 3.c.), personal data may be provided to recipients in countries outside Egypt.
Copyright
Copyright 2025 Mercedes-Benz Egypt S.A.E.
Tax Registration Number: 200-187-813
All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some web pages of Mercedes-Benz Group AG also contain material which is subject to the copyright of those who made it available.
Products and prices
Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account the interests of Mercedes-Benz, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations. Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.
Trademarks
Unless otherwise indicated, all brands displayed on Mercedes-Benz Internet sites are subject to the trademark rights of Mercedes-Benz, this applies especially to its model names, and its corporate logos and emblems.
Licence rights
Mercedes-Benz has sought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we hope you understand that Mercedes-Benz must protect its intellectual property, including its patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a licence to Mercedes-Benz’s intellectual property.
Cautions regarding forward-looking statements
Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded) and other documents on this website contain among other things forward-looking statements that reflect management's current views with respect to future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties. Examples may include an economic downturn in Europe or North America, changes in currency exchange rates, interest rates and in raw material prices, introduction of competing products, increased sales incentives, the successful implementation of the new business model for smart, delivery delays for production materials owing to supply bottlenecks, strikes or supplier insolvencies, and a decline in resale prices of used vehicles. Should one of these uncertainties or other difficulties (some of them are described under the heading "Risk report" in the current Mercedes-Benz annual report plus under the heading "Risk Factors" in the current Mercedes-Benz annual report in Form 20-F, which was submitted to the U.S. securities and stock exchange commission) arise or the assumptions based on the statements turn out to be incorrect, the actual results could significantly differ from the results mentioned in these statements or implicitly expressed. We do not intend or assume any obligation to continuously update any forward-looking statement, which solely reflects the circumstances on the day of publication.
Liability
The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.
Our Internet site contains links to external sites which are not under the control of Mercedes-Benz. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.
PRIVACY STATEMENT for Online Appointment Scheduling
Controller as defined by the General Data Protection Regulation (GDPR):
Mercedes-Benz group AG ("We")
Mercedesstrasse 120, 70372 Stuttgart, Germany
Data Protection Officer:
at Mercedes-Benz
E-mail: data.protection@mercedes-benz.com
mbeg_data-protection@mercedes-benz.com
1. Data Protection
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this privacy statement, we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis we do so, and what rights you have on that basis. We also refer you to the Mercedes-Benz Data Protection Policy: Mercedes-Benz Data Protection Policy.
This Privacy Statement applies exclusively to the process of online appointment scheduling. Our privacy statement for the use of our websites and the Mercedes-Benz Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read the data protection provisions on the websites of those providers.
The privacy statement below applies in addition to the privacy statement on use of our website and app, which you have already consented to.
2. Collecting and Processing Your Personal Data
You have two options when scheduling an appointment online:
a. You can book an appointment as a guest on our website.
b. You can book an appointment with your Mercedes me account.
We will collect and process your personal data regardless of whether you schedule the appointment as a guest or using your Mercedes me account. If you book an appointment using your Mercedes me account, you may see various input fields automatically prepopulated with your information.
If you book a service appointment using the online scheduling process, we will collect and process, in particular, the following personal information belonging to you:
• Customer's master data – in particular, the customer's name
• Contact data belonging to the customer – in particular, the customer's address, telephone number and e-mail address
• Vehicle data – particularly, the vehicle identification number (VIN), model, license plate number and kilometer reading
• Any other data you send us using the comment field.
You are neither legally nor contractually required to provide us with the data specified above. However, you will not be able to schedule a service appointment unless you enter and transmit the data.
No automated decision-making or profiling will take place on the basis of the data transmitted.
3. Purpose of Use
a. When you book a service appointment online, your personal data will be used for the following purposes:
• Once your reservation is completed, the data will be shared with select Mercedes-Benz partners so they can schedule and prepare your service appointment.
• The services and prices offered will be matched with your vehicle so they can be displayed on the scheduling page.
• You will be provided with an alternative vehicle selection based on your license plate number instead of the VIN.
• It will enable simplified login based on your VIN (when booking via your Mercedes me account) and the associated sending of a TAN as a security feature.
• It will enable simplified booking by prepopulating the scheduling page using an offer from the preferred Mercedes-Benz partner so that all you need to do is pick a service date.
b. Your data can also be processed for purposes of product development, product monitoring and safety, product defense and quality assurance as well as for risk and cost control.
Mercedes-Benz AG will also process the collected data for the purpose of analysis as part of the development and improvement of products (particularly vehicle parts, vehicle software and services such as Mercedes me connect) as well as of internal processes and systems for the purpose of risk and cost control and purposes of product monitoring and safety and quality assurance.
Furthermore, Mercedes-Benz AG will use your data to conduct typical after-sales and business analytics evaluations (e.g. to verify the cost effectiveness of the services and products offered by MB AG or to determine how many products of a certain type have been sold in a country or to validate its pricing models).
To enable Mercedes-Benz AG to perform the described analyses and evaluations, your data may be combined with other information on the vehicle being serviced, its model, series, features, parts and components already known to Mercedes-Benz AG as well as data collected by Mercedes-Benz AG for the same purpose (e.g. Mercedes me connect, production and delivery information, plus services provided by Mercedes-Benz AG).
The data transmitted may also be used by Mercedes-Benz AG in anonymized form for other purposes of processing – for example, statistics, business analyses and analyses of business and cost control, billing and product improvement in addition to improving our internal and sales processes. In this instance, it will no longer be possible to attribute the data to a specific individual.
Furthermore, Mercedes-Benz AG reserves the right to use the data to defend itself when facing claims asserted against Mercedes-Benz AG or one of our affiliated companies by you or third parties on the basis of a warranty, warranty rights or other (alleged) defect in our products or services (e.g. so that we can prove that a product was not defective, referred to as "product defense").
4. Disclosure of Personal Data to Third Parties, Use of Service Providers
a. We use processors to perform our services. The disclosure of your data to these organizations takes place under strict confidentiality obligations and under the criteria of the GDPR and the German Federal Act on Data Protection.
b. If you book a service appointment online, your personal data will also be shared with your chosen Mercedes-Benz partner for additional planning and preparation for your service appointment.
5. Security
We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by unauthorized individuals. We are continuously improving our security measures in line with technological advancements.
6. Legal Bases for Data Processing
a. We collect and process your personal data described in more detail in section 2 in order to initiate a contractual relationship and to fulfill our contractual obligations to you (Article 6, para. 1b, GDPR).
b. We also process personal data for the purpose of exercising our legitimate interests and the legitimate interests of third parties in accordance with Article 6, para. 1f, of the GDPR. Examples of such legitimate interests include maintaining the functionality of our IT systems as well as the (direct) marketing of our own and third-party products and services (if not carried out with your consent), and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects – in particular, the type of personal information, the purpose of processing, the circumstances of processing, and your interest in the confidentiality of your personal information.
7. Deleting Your Personal Data
We delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary by the legislation, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third-party countries if these have an appropriate level of data protection. Should it not be possible to delete the data in individual cases, the relevant personal data is flagged to restrict its further processing.
8. Rights of the Data Subject
a. As a data subject affected by data processing, you have the right to information (Article 15 GDPR), correction (Article 16 GDPR), deletion (Article 17 GDPR), restricted processing (Article 18 GDPR), and data transferability (Article 20 GDPR).
b. If you have consented to the processing of your personal data by us, you have the right to revoke your consent at any time. Your revocation does not affect the legality of the processing of your personal data that took place before your consent was revoked. It also has no effect on the continued processing of the information on another legal basis, such as to fulfill legal obligations (see section titled "Legal Foundation of Processing").
c. Right to Object
For reasons relating to your particular situation, you have the right to file an objection at any time to the processing of personal data pertaining to you that is collected under Art. 6, para. 1e, of the GDPR (data processing in the public interest) or Art. 6, para. 1f, of the GDPR (data processing based on a consideration of interests). If you file an objection, we will continue to process your personal data only if we can document mandatory, legitimate reasons that outweigh your interests, rights and freedoms, or if processing is for the assertion, exercise or defense of legal claims. If we process your personal data for direct marketing based on legitimate interests, you also have the right to object at any time without giving reasons.
d. If possible, please direct your claims or declarations to the following contact address: mbeg_data-protection@mercedes-benz.com
e. If you feel that the processing of your personal data is in breach of legal requirements, you have the right to file a complaint with the responsible supervisory authority (Art. 77 of the GDPR).
9. Data Transfer to Recipients outside of the European Economic Area
No data is transferred outside the European Economic Area.
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