Has your paintwork been scratched by shopping trolleys?

Be it breakdown or damage: Mercedes-Benz will help.

Parking dent at the garden centre?

Be it breakdown or damage: Mercedes-Benz will help.

Collision on the way to the summer festival?

Be it breakdown or damage: Mercedes-Benz will help.

Dodged an animal and hit the crash barrier?

Be it breakdown or damage: Mercedes-Benz will help.

Contact us


Direct line to comprehensive assistance.

Contact us


Direct line to comprehensive assistance.

What do I do if something happens? Who do I contact if there is damage? Who is available to help at short notice? Mercedes-Benz helps. Simply request assistance by pressing the appropriate button in your Mercedes or making a call and we will support and assist you in the next steps.

  • Mercedes-Benz

    Mercedes-Benz Service Hotline: 16362

    Mercedes-Benz Service Hotline organises fast 24/7 assistance in the event of breakdowns or accidents.

    Mercedes-Benz Service Hotline: 16362

    Be it a minor breakdown or severe damage: our skilled contacts are here for you 24/7. They will assist you with all issues relating to potential damage and will organise customised measures for you. From personal, on-site assistance to organising the remainder of your trip and ideal repairs to your Mercedes. Everything from a single source – everything so you stay mobile and relaxed.

    Breakdown assistance for the deaf and hard of hearing is available via the following email address: hls.deu@cac.mercedes-benz.com.
    Please include the vehicle data, owner's details, a description of the symptoms, and the breakdown location in the email.

    Service Hotline

    Call 16362 and benefit from skilled Mercedes-Benz contacts 24/7.

    Quickly dial and benefit from personal support by our agents: call 16362 and speak to our skilled contacts 24/7.